Privacy Policy
Your trust, our responsibility · Rukmini Silk & Sarees
By using www.rukminisilksarees.com, you consent to the data practices described in this Privacy Policy. We collect and use your information only to serve you better.
Information We Collect
- Personal Details: Name, email, phone number, and billing/shipping address.
- Payment Info: Transaction details via secure gateway. We do not store card numbers or CVV.
- Account Data: Order history, wishlists, and saved preferences.
- Usage Data: IP address, browser type, and pages visited — collected via cookies.
How We Use Your Information
- Orders: To process, ship, and send confirmations and invoices.
- Support: To respond to queries, returns, and complaints.
- Marketing: To send offers and newsletters — only if you opt in. Unsubscribe anytime.
- Legal & Security: To comply with Indian law and prevent fraud.
Cookies & Tracking Technologies
- Essential Cookies: Required for cart and login functionality.
- Analytics Cookies: Help us understand site usage via tools like Google Analytics.
- Marketing Cookies: Used for relevant ads and promotions.
Sharing of Your Information
We do not sell or rent your data. It is shared only with:
- Courier Partners: Name, address, and phone for order delivery.
- Payment Processors: PCI-DSS compliant gateways handle all transactions.
- Legal Authorities: When required by law or court order.
Data Storage & Security
- All data is transmitted via SSL encryption.
- Payments are processed through PCI-DSS compliant gateways — no card data stored on our servers.
- Access to personal data is restricted to authorised personnel only.
Data Retention
- Order Records: Retained for 7 years as per Indian tax regulations.
- Account Data: Kept while your account is active, plus a reasonable period after.
- Communications: Retained for up to 3 years for support and dispute purposes.
Your Rights & Choices
- Access: Request a copy of your personal data at any time.
- Correction: Request updates to inaccurate information.
- Erasure: Request deletion, subject to legal retention obligations.
- Withdraw Consent: Unsubscribe from marketing at any time.
Third-Party Links
Our site may link to third-party websites. We have no control over their content or privacy practices. This Privacy Policy applies only to www.rukminisilksarees.com.
Children's Privacy
Our services are not directed at children under 18. If you believe your child has shared data with us, contact support@rukminisilksarees.com and we will delete it promptly.
Changes to This Privacy Policy
We may update this policy at any time. Changes take effect upon posting. Continued use of the site means you accept the updated policy.
