Shipping Policy
Delivering tradition, with care · Rukmini Silk & Sarees
Every saree from Rukmini Silk & Sarees is packed and dispatched with care to reach you safely and on time. This policy applies to all orders on www.rukminisilksarees.com.
Effective Date: 24 March 2026
01
Shipping Coverage
- Domestic: All serviceable pin codes across India, subject to courier availability.
- International: USA, UK, Canada, Australia, UAE, Singapore, and Malaysia.
- Unserviceable Areas: You will be notified at checkout. Contact us to explore alternatives.
Note: Serviceability may change. Verify availability at the time of ordering.
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02
Order Processing Time
- Standard Orders: Processed within 1–2 business days of payment confirmation.
- Custom Orders: Require an additional 3–7 business days before dispatch.
- Cut-off Time: Orders before 12:00 PM IST are typically processed the same day.
- Festive Seasons: May take 1–3 extra business days during peak periods.
A shipment confirmation with tracking details will be emailed once your order is dispatched.
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03
Estimated Delivery Timelines
Timelines are from the date of dispatch:
| Destination | Shipping Type | Estimated Delivery |
|---|---|---|
| Metro Cities | Standard | 2–4 Business Days |
| Tier-2 & Tier-3 Cities | Standard | 3–6 Business Days |
| Remote / Rural Areas | Standard | 5–9 Business Days |
| North East India & J&K | Standard | 6–10 Business Days |
| International (USA, UK, Australia) | International Express | 7–14 Business Days |
| International (UAE, Singapore, Malaysia) | International Express | 5–10 Business Days |
Note: Timelines are estimates and may vary due to courier delays or public holidays.
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04
Shipping Charges
- Free Shipping: On all domestic orders of ₹1,499 or above.
- Standard Domestic: Flat ₹79 for orders below ₹1,499.
- International: Calculated at checkout based on destination and weight. Non-refundable.
GST on Shipping: Applicable tax on shipping charges will appear in your invoice.
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05
Packaging & Handling
- Sarees are wrapped in tissue, placed in a moisture-resistant bag, and packed in a branded box.
- Delicate silks receive extra cushioning during transit.
- Gift wrapping available on request — mention it in order notes at checkout.
If the package looks damaged on arrival, photograph it before opening and email us at support@rukminisilksarees.com within 24 hours.
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06
Order Tracking
- A tracking number will be shared via email and SMS after dispatch.
- Tracking updates may take 12–24 hours to appear after dispatch.
- No update within 48 hours? Contact us at support@rukminisilksarees.com.
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07
Delivery Attempts & Failed Deliveries
- Couriers make up to 3 delivery attempts before returning the package.
- If returned to us, re-shipping charges apply for a second attempt.
- Please ensure your address — including pin code and landmark — is accurate before ordering.
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08
International Shipping — Customs & Duties
- Customs duties and import taxes are the recipient's responsibility and are not included in our charges.
- Customs clearance may add extra days to delivery.
- We declare all shipments at accurate purchase value — no under-invoicing.
- If refused at customs, return shipping cost will be deducted from any refund.
Tip: Check your country's import duty rules for textiles before placing an international order.
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09
Lost or Damaged Shipments
- Damaged: Photograph the package and contents. Email us within 48 hours of delivery.
- Wrong Item: Notify us within 48 hours with photos — we'll arrange pickup and replacement.
- Lost: No tracking movement for 7+ business days? Contact us. A replacement or full refund will be offered if confirmed lost.
